You Can Make A Difference Whatever Your Title

Part 2: Key Insights From The Future Leaders Summit (If you missed the summit, good news! You can get a 24-hour free pass right here)   A week ago, I published my first article in my series of key insights from the Future Leaders Summit. This was an online event I hosted recently, in which thousands […]



Key Skills Needed In Our Age Of Automation

Part 1: Key Insights From The Future Leaders Summit (If you missed the summit, good news! You can get your 24-hour free pass right here) After being a speaker and corporate trainer for three decades, I recently ventured into the virtual world to host my first online event – the Future Leaders Summit. With 31 […]



A Communication Blunder to Avoid

A guest blog post by Coen Tan Imagine this. After a very filling buffet dinner, you agree to head over to your friend’s place for a chat. There, your friend’s mum has just baked some fruit cakes and is enthusiastically bringing them to you. You are absolutely stuffed. So what do you do? You want […]



Why Customers Get Angry Even When You’re Polite – and How to Avoid it

by Marianna Pascal Marianna conducts regular public workshops with STTS Training. Find out more at http://www.sttstraining.com/calendar.html I recently had an unpleasant encounter with a sales clerk at a shoe store. She was serving me while I tried to find the right size of a gorgeous little pair of red pumps. As she was serving me, […]



Self-leadership in Action

Thanks to Andrew Bryant, CSP for this week’s guest blog post. Andrew is speaking at ASSAP 2014, the Asian Summit for Secretaries and Admin Professionals, in Singapore on 22 April 2014. For more details visit http://www.sttstraining.com/ASSAP/programme.html Self-leadership is, at its simplest, the ability to influence yourself to achieve your objectives. However, since writing the book […]