It’s time to question the norms in your email writing

On 3 July, 2019, in Automation Age, Business writing, Communication skills, Future of work, Human difference, by STTS Training Pte Ltd

Since my recent articles, the conversations about writing style are still continuing, and that’s a good thing. It means people are really thinking about the way you are writing emails and other business documents. Some people have asked me whether social media has had an impact on our business writing. This is a great question, […]



Prove you’re human… in emails too!

On 27 June, 2019, in Automation Age, Business writing, Communication skills, Human difference, by STTS Training Pte Ltd

Two of my recent articles seem to have really hit a nerve in many people. I’ve very glad to see so much discussion, particularly here on LinkedIn. Thank you to everyone who liked or commented on the articles. In case you missed them, here are the links.  Don’t be a robot. Make a human difference. […]



Are you doing a Waltz or Cha-Cha-Cha in your emails?

On 20 June, 2019, in Business writing, Communication skills, E-mail etiquette, by STTS Training Pte Ltd

I’m so glad to have received a great response to my message recent article ‘Don’t write like a robot. Make a human difference’. You may remember that I compared two different emails, one that sounded like a robot, and another that sounded like a human being. This week, let’s explore the different styles of communication […]



Don’t write like a robot. Make a human difference.

On 17 June, 2019, in Automation Age, Business writing, Communication skills, E-mail etiquette, Future of work, by STTS Training Pte Ltd

In the past few decades, our whole world has changed in so many different ways. But there’s still one major area of our lives where many people are stuck in the past. And because of this, it’s wasting time, lowering productivity, losing trust, and ruining reputations. Over the past 20 years, I’ve helped a lot […]



Sorry Seems To Be The Hardest Word

On 15 June, 2019, in Business writing, Communication skills, People skills, Personal effectiveness, by STTS Training Pte Ltd

Well, Elton John certainly got that right. “Sorry” seems to be the hardest word for many people. In fact, it seems more difficult in some parts of the world than others. It’s something that has bothered me for the longest time. So much so, especially recently, that I have to put pen to paper – […]