Speak To People, Not Machines

On 14 June, 2019, in Business writing, Communication skills, E-mail etiquette, STTS, by STTS Training Pte Ltd

In this era of Facebook, Twitter and email, crucial face-to-face communication skills have been lost or put aside indefinitely. There has been a sharp decline in face-to-face communication in favour of instant contact overload. Because of this, people are losing vital opportunities to connect and network. Technology is great, and I wouldn’t be without it. […]

How To Turn Around Difficult Situations At Work

On 13 June, 2019, in Communication skills, People skills, Personal effectiveness, STTS, by STTS Training Pte Ltd

In your career, you will encounter many difficult situations that will test your resolve. Situations can include: conflict with colleagues, a less than supportive boss, customer complaints, increased workloads, promotion rejection, or through making a simple error of judgment. In business, things will not always go smoothly, and there are a multitude of obstacles and […]

How To Write Policies And Procedures That Work

On 2 April, 2019, in STTS, by STTS Training Pte Ltd

Article written by Marianna Pascal It’s easy to write policies and procedures well! That is the first thing I tell participants in our Policy Writing in Plain English workshop. By the end of the day, they believe me! The key is to help your reader understand information quickly. If you want to write policies and […]

Earn Trust With Great Writing Style

On 21 January, 2019, in STTS, by STTS Training Pte Ltd

When you are talking to someone face-to-face, you have lots of visual clues to help you – your tone of voice, gestures, eye contact. It may not be fair, but in the everyday world we are judged and influenced by all these criteria. And like it or not, it’s through the way we speak and […]

5 Email Habits You Need To Stop Right Now

On 21 January, 2019, in STTS, by STTS Training Pte Ltd

I read recently that 81% of readers felt that poorly written material wastes a lot of time.   Yes, 81%! It’s everyone’s responsibility to stop wasting the reader’s time. So here are five habits you need to stop right now. Why? Because they make you look lazy and unprofessional. Habit #1. Stop Using Vague Subject Lines […]