Successful Teamwork Starts With You

On 26 June, 2015, in People skills, Personal effectiveness, Self improvement, Self Leadership, Teamwork, by STTS Training Pte Ltd

As the old saying goes, “There is no ‘I’ in team.”  There are, however, a number of people that must come together to create a cohesive unit working towards a common goal. If this isn’t the case, a team will likely find itself facing failure. If you are in a team situation in the workplace, […]

A Communication Blunder to Avoid

A guest blog post by Coen Tan Imagine this. After a very filling buffet dinner, you agree to head over to your friend’s place for a chat. There, your friend’s mum has just baked some fruit cakes and is enthusiastically bringing them to you. You are absolutely stuffed. So what do you do? You want […]

Why Customers Get Angry Even When You’re Polite – and How to Avoid it

by Marianna Pascal Marianna conducts regular public workshops with STTS Training. Find out more at I recently had an unpleasant encounter with a sales clerk at a shoe store. She was serving me while I tried to find the right size of a gorgeous little pair of red pumps. As she was serving me, […]

Self-leadership in Action

Thanks to Andrew Bryant, CSP for this week’s guest blog post. Andrew is speaking at ASSAP 2014, the Asian Summit for Secretaries and Admin Professionals, in Singapore on 22 April 2014. For more details visit Self-leadership is, at its simplest, the ability to influence yourself to achieve your objectives. However, since writing the book […]

Don’t Pull the Plug!

On 7 March, 2013, in People skills, Teamwork, by STTS Training Pte Ltd

The importance of admins as connectors Malcolm Gladwell, author of The Tipping Point, notes that there are three types of people involved in the phenomenon of word of mouth, and one of them is Connectors. While Gladwell is looking at character traits to clarify personality types, it seems to me that the same can be […]