What Shall We Call The Dot Dot Dot? … Our New Punctuation Mark Needs a Name!

    The best thing about them was that they were always the same. ‘The’ was an article that went before a noun; in fact, it was a definite article. We weren’t just talking any old noun, but a definite, singular, and unique noun. And the same beauty ran through each and every word, spelling, […]



A Communication Blunder to Avoid

A guest blog post by Coen Tan Imagine this. After a very filling buffet dinner, you agree to head over to your friend’s place for a chat. There, your friend’s mum has just baked some fruit cakes and is enthusiastically bringing them to you. You are absolutely stuffed. So what do you do? You want […]



Why Customers Get Angry Even When You’re Polite – and How to Avoid it

by Marianna Pascal Marianna conducts regular public workshops with STTS Training. Find out more at http://www.sttstraining.com/calendar.html I recently had an unpleasant encounter with a sales clerk at a shoe store. She was serving me while I tried to find the right size of a gorgeous little pair of red pumps. As she was serving me, […]



Self-leadership in Action

Thanks to Andrew Bryant, CSP for this week’s guest blog post. Andrew is speaking at ASSAP 2014, the Asian Summit for Secretaries and Admin Professionals, in Singapore on 22 April 2014. For more details visit http://www.sttstraining.com/ASSAP/programme.html Self-leadership is, at its simplest, the ability to influence yourself to achieve your objectives. However, since writing the book […]



How to Win People Over

On 6 February, 2014, in Listening skills, Negotiation skills, People skills, Personal effectiveness, Professional image, by STTS Training Pte Ltd

Most of us are around people in our workplace five days a week for eight hours a day. That’s a long time. In that case, do you really think it is enough to simply tolerate all the people you work with? Surely you deserve better than to just endure those who surround you? Your daily […]