A Communication Blunder to Avoid

A guest blog post by Coen Tan Imagine this. After a very filling buffet dinner, you agree to head over to your friend’s place for a chat. There, your friend’s mum has just baked some fruit cakes and is enthusiastically bringing them to you. You are absolutely stuffed. So what do you do? You want […]



Why Customers Get Angry Even When You’re Polite – and How to Avoid it

by Marianna Pascal Marianna conducts regular public workshops with STTS Training. Find out more at http://www.sttstraining.com/calendar.html I recently had an unpleasant encounter with a sales clerk at a shoe store. She was serving me while I tried to find the right size of a gorgeous little pair of red pumps. As she was serving me, […]



Self-leadership in Action

Thanks to Andrew Bryant, CSP for this week’s guest blog post. Andrew is speaking at ASSAP 2014, the Asian Summit for Secretaries and Admin Professionals, in Singapore on 22 April 2014. For more details visit http://www.sttstraining.com/ASSAP/programme.html Self-leadership is, at its simplest, the ability to influence yourself to achieve your objectives. However, since writing the book […]



Are you an Admin who Adds Value?

On 7 March, 2013, in ASSAP, Personal effectiveness, Self improvement, by STTS Training Pte Ltd

The six As of adding administrative value According to Wikipedia.org, value added ‘refers to "extra" feature(s) of an item of interest (product, service, person etc.) that go beyond the standard expectations and provide something "more" while adding little or nothing to its cost.’ Wiki also notes that ‘value-added features give competitive edges to companies with […]



Communication Secrets from a Western/Chinese Marriage

On 6 March, 2013, in ASSAP, Communication skills, People skills, by STTS Training Pte Ltd

from Marianna Pascal I am Canadian communication skills trainer. My husband is Chinese. Not a western-style Chinese man, but a traditional, conservative Chinese: he keeps his hair cut Hong Kong 1950s style, he likes to eat only at the same 3 restaurants we've been going to since we met, and he refuses to buy a […]