A Communication Blunder to Avoid

A guest blog post by Coen Tan Imagine this. After a very filling buffet dinner, you agree to head over to your friend’s place for a chat. There, your friend’s mum has just baked some fruit cakes and is enthusiastically bringing them to you. You are absolutely stuffed. So what do you do? You want […]

Why Customers Get Angry Even When You’re Polite – and How to Avoid it

by Marianna Pascal Marianna conducts regular public workshops with STTS Training. Find out more at http://www.sttstraining.com/calendar.html I recently had an unpleasant encounter with a sales clerk at a shoe store. She was serving me while I tried to find the right size of a gorgeous little pair of red pumps. As she was serving me, […]

Self-leadership in Action

Thanks to Andrew Bryant, CSP for this week’s guest blog post. Andrew is speaking at ASSAP 2014, the Asian Summit for Secretaries and Admin Professionals, in Singapore on 22 April 2014. For more details visit http://www.sttstraining.com/ASSAP/programme.html Self-leadership is, at its simplest, the ability to influence yourself to achieve your objectives. However, since writing the book […]

Do You Make the Most of Your Downtime?

On 2 August, 2012, in Creativity, Personal effectiveness, by STTS Training Pte Ltd

  What do you do when you get home from work? Plop in front of the TV, or even worse, in front of the computer for a few more hours? Technology that is meant to make our lives easier is actually zapping our energy. Are you really making the most of your spare time? The […]