Well, Elton John certainly got that right. “Sorry” seems to be the hardest word for many people. In fact, it seems more difficult in some parts of the world than others. It’s something that has bothered me for the longest time. So much so, especially [...]
In this era of Facebook, Twitter and email, crucial face-to-face communication skills have been lost or put aside indefinitely. There has been a sharp decline in face-to-face communication in favour of instant contact overload. Because of this, people are losing vital opportunities to connect and [...]
In your career, you will encounter many difficult situations that will test your resolve. Situations can include: conflict with colleagues, a less than supportive boss, customer complaints, increased workloads, promotion rejection, or through making a simple error of judgment. In business, things will not always [...]
Article written by Marianna Pascal It’s easy to write policies and procedures well! That is the first thing I tell participants in our Policy Writing in Plain English workshop. By the end of the day, they believe me! The key is to help your reader [...]
When you are talking to someone face-to-face, you have lots of visual clues to help you – your tone of voice, gestures, eye contact. It may not be fair, but in the everyday world we are judged and influenced by all these criteria. And like [...]
