The need to be understood is one of the highest human needs, but many people don’t care or just don’t make an effort to find out how others really feel. To show empathy is to identify with another person’s feelings. It is to emotionally put [...]
Many businesses today operate on a global scale, and our culturally diverse workforce is made up of people from different countries, ethnic backgrounds, races, religion and family structures. If we are to communicate effectively with all these different people, it’s important to keep an open [...]
Verbal Communication
If you want to become a much better communicator, here are three essential tools to master: Listen, Repeat and Reflect. Number 1. Listen. Listening doesn’t mean waiting for your turn to speak! Communication is a two-way street. Half the battle is learning how to really [...]
Communication is all about bringing people together and understanding each other. With so many different people and personalities in our workplace, it’s no wonder there’s sometimes conflict. If conflict is not handled constructively and positively, the results could be very damaging. Minor disputes could [...]
I’m often surprised that some people have a lot of trouble acknowledging good work, or saying a simple "thank you" for a job well done. Feeling unimportant or unappreciated is extremely de-motivating. If you are a manager, make an effort to talk to your [...]
