Using positive words and positive phrases will enhance the tone and improve the effectiveness of your writing. Into Practice Check out how the positive tone improves these sentences: Negative: If you do not return your form before 2 August, it will be too [...]
I am always amazed at some of the emails I receive using language like: Please kindly peruse the above-mentioned document, Kindly revert to me at your soonest, Appreciate your kind assistance in this matter, or The said report is attached herewith for your reference and [...]
With so many emails to write and time being an issue, too many emails are purely ‘transactional’. They just aim to get the job done. The danger here is that writers use stiff, wooden language containing pure facts. This will do nothing to create [...]
We are all writing so much more these days, and we depend on our writing skills to influence, persuade, encourage, collaborate, and to lead. If you have ever wondered if there’s a better way to write your messages so they get better results, there is! [...]
What percentage of your day would you say it taken up by reading or responding to emails? A recent estimate from Fortune Magazine puts the figure at 28%! Email is fast becoming one of our most essential and pervasive forms of professional communication. How we [...]
