from Marianna Pascal I am Canadian communication skills trainer. My husband is Chinese. Not a western-style Chinese man, but a traditional, conservative Chinese: he keeps his hair cut Hong Kong 1950s style, he likes to eat only at the same 3 restaurants we've been going [...]
When is sharing at work just TMI? We’ve all been there at that awkward moment. We’re standing waiting for the conference room door to be unlocked for the meeting, and Lisa asks Joan if she missed work yesterday because she was ill. Joan answers with, [...]
Even with the speed and popularity of e-mail, the telephone must be the most important method of communication, simply because you can hear a real voice and form a real relationship. But there is also a danger, because without visual cues, it’s easy to annoy [...]
Assertive people are more likely to achieve win-win outcomes. Assertive people are less likely to misunderstand or be misunderstood. So what is assertiveness? Assertive behaviour respects other people’s rights and feelings, as well as your own rights and feelings. Assertiveness requires the ability to be [...]
Have you ever made an assumption? Perhaps you didn’t give someone chance to finish what they were saying? Maybe you didn’t listen carefully in the first place? Perhaps the speaker paused, so you jumped in too quickly and completed his sentence? Making assumptions creates difficulties [...]
