Communication skills

Speak to People, Not Machines

In this era of Facebook, Twitter and email, crucial face-to-face communication skills have been lost or put aside indefinitely. There has been a sharp decline in face-to-face communication in favour of instant contact overload. Because of this, people are losing vital opportunities to connect.  The [...]

2013-11-28T11:51:04+08:00

Use Positive Words to Get Positive Results

Using positive words and positive phrases will enhance the tone and improve the effectiveness of your writing.  Into Practice Check out how the positive tone improves these sentences: Negative:      If you do not return your form before 2 August, it will be too [...]

2013-10-31T09:53:16+08:00

If You Wouldn't Say It, Don't Write It

I am always amazed at some of the emails I receive using language like: Please kindly peruse the above-mentioned document, Kindly revert to me at your soonest, Appreciate your kind assistance in this matter, or The said report is attached herewith for your reference and [...]

2013-10-18T12:47:06+08:00

Communicating Across Cultures

Many businesses today operate on a global scale, and our culturally diverse workforce is made up of people from different countries, ethnic backgrounds, races, religion and family structures. If we are to communicate effectively with all these different people, it’s important to keep an open [...]

2013-09-05T09:48:12+08:00
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