Have you ever made an assumption? Perhaps you didn’t give someone chance to finish what they were saying? Maybe you didn’t listen carefully in the first place? Perhaps the speaker paused, so you jumped in too quickly and completed his sentence? Making assumptions creates difficulties [...]
In communication, your body language can be one of your best assets, as long as you use it well. Even if you’ve structured your message well, you could blow it completely if your posture, gestures and facial expressions don’t support your message. Do you twist [...]
The way you pronounce your words and the tone of voice you use will have an impact on the effectiveness of any message. Here are four simple steps that will help you increase your vocal clarity: Step 1: Slow down. Too many people speak quickly [...]
Always and never are two words that you should always try never to use! Hmm! It’s true though. Imagine you say to a colleague, “You never get to work on time”. She might reply with, “Two Wednesdays ago I was 5 minutes early!” Another dangerous [...]
It’s hard to find a good leader who doesn’t have first-class listening skills. Good listening skills have a huge impact on your effectiveness and efficiency, because they are the building blocks for everything else. The consequences of not listening carefully can be disastrous. Active listening [...]
