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Successful Business Communication Skills

... the ultimate key to your success!

In today's highly-interactive, team-based working environment, technical abilities are not enough to guarantee your success. Your communication and interpersonal skills can spell the difference between success and failure in actually getting your job done. Excellent communication skills are probably the most potent career and personal skills you can possess.

Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share with you some powerful tools that will help you to build better relationships with your bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as propel you along the path to career success.

Don't miss this opportunity to recharge your batteries and enjoy a high-energy day of professional development.

1. Appreciate the limitations of poor communication skills.
2. Identify some of the main problems that damage our communication.
3. Discover the 10 habits of confident and credible communicators.
4. Sharpen your active listening skills and make every exchange more productive.
5. Improve your impact through careful speech habits.
6. Appreciate the importance of organising your thoughts.
7. Increase your confidence and creativity in all your communication.
8. Become more effective when dealing with difficult situations and conflict.
9. Interact successfully with bosses, colleagues, clients and friends.
10. Cultivate more productive relationships both at work and at home.

Who Should Attend?
Managers, executives, administrators, co-ordinators, secretaries, sales/marketing staff, office managers, admin executives, in fact anyone for whom communication plays an important part of their working life - and that means everyone!

Methodology
This workshop is highly interactive and participative, with lots of group work, role play and discussion, designed specially to help you overcome nerves and contribute happily. Participants will find the workshop fun, friendly, interesting and practical.

All participants will receive a comprehensive workbook packed with tips and advice about how to be a better, more confident, more effective communicator.

1. How do you communicate? Try our confidence quiz
2. Major communication mistakes
3. How to correct these mistakes - and what stops us?
4. 10 habits of confident and credible communicators
5. Benefits of successful communication

1. 'Tell me a story': A fun exercise to test your listening skills
2. The 6 keys to attentive and productive listening
3. Build good rapport through effective listening
4. The power of empathy and assertiveness
5. Practical steps to improve your listening skills

1. Master your nerves and use adrenalin effectively
2. Top 10 tips for fighting fear at work
3. Don't be a slave to your emotions
4. The importance of being assertive
5. Step-by-step approach to organising your thoughts
6. Recognise poor speech habits that reduce your impact

1. Are confidence and creativity issues in the office?
2. Practice the art of being spontaneous
3. New approaches to brainstorming and team-building
4. The 3 T's of humour in the office

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