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Dear Reader,
It's a big month for me this month. In fact it's probably
one of the biggest months on my professional
calendar. Yes, ASSAP 2008 is coming soon - the
Asian Summit for Secretaries and Admin
Professionals will be held at the Swissotel Stamford
on 23-25 April 2008. And registrations have been
flooding in!!
One of our presenters at ASSAP 2008, Brenda Bence,
has contributed an article this month about Personal
Branding. It's a very unique concept and one that I
think you will find very interesting.
Also this month, some tips from Rebecca Morgan on
how to calm upset customers. Plus news about a
series of personal development seminars that will
boost your emotional health!
Have a great April, and I'll bring you a full report in May
about ASSAP 2008!
Shirley
| Can people be branded? |
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Here's Brenda Bence showing off the book that you
will receive if you were one of the first 100 people who
registered for ASSAP 2008! On 24 April Brenda is
conducting her workshop 'Mastering the Brand Called
YOUTM'. This
unique one-day workshop reveals how you can craft
and communicate your personal brand at work
for greater career success.
I'm pleased to say Brenda has written an
article for us about how people can be branded. Take
a look at what Brenda has to say about her Personal
Branding System.
Do you have a favorite brand that you've been faithful
to for years and years? Perhaps it's your favorite
brand of sportswear or shampoo, and maybe you've
even driven out of your way to find and buy that one
brand that is like no other, even though you know it's
more expensive?
If brands are so powerful that they can bring out such
loyalty in us, then why shouldn't people be branded?
Wouldn't you like to evoke that kind of loyalty? Indeed,
the question isn't whether people can be branded.
The question is: How do you create a personal brand
that makes YOUTM -
the trademarked you -
the "brand of choice" in your workplace? Take a
moment and think about what that would mean for you
in terms of promotions, recognition, and higher pay.
Are YOU like Shampoo?
Now, of course, I'm not suggesting that you are a
product like a bottle of shampoo. But the truth is that
we are all like shampoo! Just as shampoo has to
offer the customer great hair, you have to offer value in
the workplace, or you're out of luck - or out of a job -
right? But don't worry - personal branding doesn't
mean you have to walk around in a sandwich sign,
advertising yourself. There are actually many more
subtle ways you can work on your personal brand
without anyone knowing it.
Take Six Elements
Your favorite toothpaste or shampoo didn't get that
way by accident. Using a proven step-by-step
framework consisting of six powerful elements,
corporate branders work hard to earn your loyalty and
succeed in the marketplace. Those same six
corporate branding elements - with a few
adjustments - are just what the doctor ordered for
your own personal brand, too. These elements make
up your Personal Branding Positioning
StatementTM, which
is Step One in the proven Personal Branding
System outlined in my new book, How YOUTMAre Like Shampoo.
To read about these six elements
and find out what Steps 2 and 3 in Brenda's
Personal Branding System are, please read the rest
of this very insightful article.
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| Got any dramas in your life? |
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Do you ever feel like you're losing control? I know I do.
Well I'm very pleased to introduce you to a special
seminar series presented by eminent counsellor
Karen Gosling from Goslings International. In her
seminar series 'Surviving Life Dramas', Karen will
teach you how to re-interpret your life dramas to see
them as non-threatening - or at least manageable.
Would that help you start to feel more in control?
Surviving Life Dramas is about learning where
emotion comes from, giving emotion a label, and
giving yourself permission to have the stress
response as you determine what you are going to do
about it. Regardless of what other people know or
what other people say. This is about you
understanding you. More than anything, you will leave
these seminars understanding yourself better.
Here are some of the things you will learn at Karen's
seminars:
- Why you react the way you do at times of
conflict.
- Why you get angry, or fly off the handle.
- Why you withdraw or get sulky.
- Why you dwell on things.
- Why some people seem happier than you do.
- Why others seem more uptight and anxious.
- Why your kids drive you crazy sometimes.
- Why you have mood swings.
- Why you can love your partner yet feel like a
housemate.
In her seminars, Karen will teach you how you can do
things differently, for example how to:
- communicate with your partner, kids or boss.
- raise your self-esteem and keep it elevated.
- overcome anxiety and deal with panic attacks.
- manage feeling down during times of change
- deal with disappointment or grief.
Find out more about Karen Gosling's unique
seminar series by checking out full details here. Or just call
up Goslings International on 6281-5157 and tell them
you heard about them in Shirley Taylor's newsletter.
Each half-day seminar costs only S$130, including
afternoon tea and snacks. I shall certainly be
attending some of Karen's seminars because I
consider they are a great investment in our emotional
health. I do hope to see some of you there! Very
often the most difficult step is the first step, so take
that important first step today towards your own
emotional health!
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It's all happening in April! |
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ASSAP 2008 is coming soon, and if you've already
signed up, well done! I will look forward to seeing you
there. We've had registrations this year from
Singapore, Malaysia, Indonesia, Hong Kong
and Vietnam. It will be wonderful to see so many
people from all these different countries and cultures
coming together in the same room. I can promise you
a wonderful day of learning, sharing and networking.
If you haven't registered yet (why not?) please
check out all the details now and do sign up
soon!
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ST TRAINING SOLUTIONS
WORKSHOPS COMING SOON!
10 April
Rebecca Morgan's Calming
Upset Customers
11 April
Heather Hansen Speak Up
Successfully Make a positive impression with
effective language and pronunciation
29 April
Heather Hansen
Sharpen
Your Interpersonal Skills
30 April
Al Argo Personal
Effectiveness for Secretaries and Support
Staff
21 May
Alison Lester Creativity at
Work
22 May
Shirley Taylor
Energise Your E-mail
Writing Skills
23 May
Shirley Taylor and Ricky Lien
Dealing with Difficult People
28 May
Brenda Bence Smarter
Marketing without Breaking the Bank
29 May
Brenda Bence How to
Craft Your Personal Brand at Work
For registrations and enquiries, please contact
Shamee
on 6838 1069 or 90265292.
See our 2008
Training Calendar here.
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TIP OF THE MONTH
Many thanks to Rebecca Morgan for our Tip of the
Month. It's actually rather a lot of tips to help you deal
with upset customers. You can find more tips from
Rebecca here.
1. Don't take it personally.
Don't take upset customers' rantings and ravings
personally. Don't get emotionally hooked. When you
let him or her "push your buttons", you lose. When you
respond emotionally - with anger, sarcasm, upset,
tears - you can't respond rationally. He wants to upset
you because he thinks you'll give him what he wants
to get rid of him.
2. Challenge yourself.
Make it a game or challenge to see how many upset
customers you can turn around. See if you can get
them to be reasonable.
3. Look for gifts.
Look for the "gifts" upset customers offer you. These
gifts are what they can teach you about dealing with
ugly human behavior. The better you deal with them,
the fewer upset people you'll have in your life. They'll
see through your body language and composure that
you are confident you can find a solution without
getting rattled.
4. Understand upset customers.
Understand that obnoxious customers are often
embarrassed because they made a mistake and want
to blame it on you.
5. Be professional.
Respond by being reasonable, firm, pleasant, mature,
and professional to show them that you're going to do
what you think is right no matter how obnoxious they
get. They think that being rude is the only way to get
action.
6. Don't give away the store.
Don't give away the store to shut her up. That rewards
her behaviour and teaches her, and others, that acting
belligerently is the way to get what she wants.
7. Show respect.
Remind yourself that this abusive person must really
have problems if this is how he treats others. He
doesn't respect himself so he doesn't show respect
for others. He doesn't know what you know about how
to get people to do what you want - happily.
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Find out more here about Rebecca's
10 April workshop "Calming Upset
Customers".
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