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Shirley Says E-Newsletter Issue 53
August 2007

Dear Reader,

I'm writing this newsletter from New Zealand, where I'm having a short working holiday. We are coming into lambing season in New Zealand, and each morning we can count some extra new-born lambs in our field outside the house. It's great to watch the playful lambs jumping and running and prancing around.

Speaking of new life, I'm happy to give you some news of a new project that I'm very excited about ... my new October workshops. Read the article on the right which gives full details, and remember to sign up early. If your company sends 3 or more staff on any combination of these workshops, we'll be happy to give you a discount.

Have a happy week, and a happy month. See you soon!

Shirley :-)

In this issue
  • Exciting NEW Workshops from ST Training Solutions
  • Speaking clear, grammatical English
  • Welcome to Maideen!
  • Nice to meet you in Jakarta!

  • Speaking clear, grammatical English

    Do you want to feel confident about not just what you say, but also how you say it? In this article, speech and language expert Heather Hansen gives us some tips on how you can do just that! If you want to meet Heather and improve your language and pronunciation, why not attend Heather's October workshop with ST Training Solutions? Visit www.shirleytaylor.com/workshops and sign up early!

    Of course you speak English - who doesn't? But how well do you speak this international language? Are you clear, concise and grammatically correct? Do people talk about you and the things you say? And are they talking for the right reasons?

    It used to be that just speaking English (at any level) was enough to open the doors of opportunity, but times are quickly changing. Most recent estimates place speakers of English as a fluent second language or additional foreign language at over one billion.

    It is no longer an advantage to speak English, but a requirement! Just speaking English isn't so impressive anymore - unless you speak it really well.

    Many talented and competent professionals who are doing their best to speak good English are left behind. Many don't even realise why. How many times have you heard a colleague make the same mistake over and over again and never corrected him or her?

    Perfecting the way you speak is challenging, but by applying these tips and tricks, you will ease communication, speed up your work flow and become a more effective business leader.

    Speak Clearly

    Since English is being used as a lingua franca by more and more non-native speakers, clarity should always be your first priority (whether English happens to be your native language or not). There are a number of things you can do to improve the clarity of your speech.

    1) Slow down
    We all speak too fast. It's a terrible habit! And the faster we speak, the more mumbled our speech becomes. Slowing down the pace of your speech is vital in situations where visual communication is lacking, for example an international conference call. However, it is just as important, while running a meeting or delivering a presentation.

    Make sure everyone can follow what you are saying at all times. Otherwise, what's the point of saying it?

    2) Enunciate
    Colloquial speech is littered with signs of laziness. We drop word endings, run our words together and create sentences that never seem to end. Sometimes it is too easy to take this style of speech into the boardroom.

    Be sure to enunciate your words. Put a special focus on word endings such as 'ed' and 's' that act as grammatical markers.

    If you leave the 'ed' off of a past tense verb ("Our profits increase last year" instead of "increased") it sounds as though you are making a very basic mistake in English. Your education, aptitude and credibility could be questioned.

    3) Practice vowels and consonants
    An additional challenge in English is that we have so many words that are identical except for the vowel. Take this string of words for example: mat, met, mitt, mutt, mate, might and moot. Do they all sound different when you say them? They should!

    Read the words in random order and have someone write down what they hear. Did they hear what you said? Create other lists of words like this to identify your problem sounds and practice, practice, practice!

    Consonant sounds can be just as tricky. Be sure you differentiate between voiced and unvoiced sounds, for example, 'd' and 't.' The words 'bed' and 'bet' should sound different. You should be using your voice to make the 'd' sound, whereas the 't' sound only uses air.

    You can create word pairs similar to the vowels above to practice these sounds and others like 'v' and 'f,' 'z' and 's,' 'b' and 'p' and 'g' and 'k.'

    If you want to read the rest of this article from Heather on how you can improve your speech, language and pronunciation skills, just click here.

    Heather is also offering you her free report 'Speak Clearly! The Top 7 Tricks to INSTANTLY Improve the Clarity of Your Speech'. To receive this interesting free report, visit her website today at www.hansenslt.com.


    Welcome to Maideen!

    I'm very pleased to welcome Maideen to my staff at ST Training Solutions. Maideen is Client Relationship Manager, and he will be visiting a lot of my clients over the next few weeks to introduce himself and deliver fliers of our exciting October workshops.

    Here's what Maideen says about himself:

    "Hi, I'm Maideen, biologically 35 years old but mentally not a day older than 21! I've been married to Shamee for 7 years and have two handsome boys as proof. I work and live by the principle of "carpe diem" (Sieze The Day). An ex-teacher with an immense love for communication and people, I'm delighted to be working with the communication and writing guru, Shirley Taylor. I am looking forward to meeting lots of you over the next few weeks. Meanwhile, if you have any questions about the October workshops, please don't hesitate to give me a call on 9487 0104."


    Nice to meet you in Jakarta!

    I've conducted several workshops for ABN AMRO Bank recently. Here I am with a fabulous group of staff from their Jakarta branch at our two-day Power Up Your Business Writing workshop in July. Many thanks to Edwina for organising this for me, and I'll look forward to coming up to Jakarta again for another run in November.


    Exciting NEW Workshops from
    ST Training Solutions

    Have I got some great news for you this month! I'm delighted to announce an exciting new venture. My company ST Training Solutions
    Pte Ltd is now organising 5 exciting public workshops with some fantastic trainers. They are all scheduled for October 2007.

    For full details please visit my brand new webpages at www.shirleytaylor.com/workshops
    or call Shamee on 6838 1069.

    Here's the full line-up of these exciting new workshops:

    1 October 2007
    Alison Lester
    Creativity at Work

    Increasing creative thought and action
    in business

    2 October 2007
    Al Argo
    Personal Effectiveness for
    Secretaries and Support Staff

    How to maximise your producitivity,
    efficiency and results

    5 October 2007
    Heather Hansen
    Speak up Successfully

    Make a positive impression with effective language and pronunciation

    11 October 2007
    Duncan McKee
    Secrets of High Performance Teamwork

    A unique approach to problem-solving and teamwork

    18 October 2007
    Shirley Taylor and Ricky Lien
    Dealing with Difficult People

    How to bring out the best in people at their worst

    VISIT www.shirleytaylor.com/workshops now and REGISTER EARLY! I know these workshops will be very popular!

    *************************************

    HERE ARE SOME OF MY WORKSHOPS NOT TO BE MISSED

    August
    16-17 Power Up Your Business Writing Skills
    (Singapore)
    24 Successful Business Communication Skills
    (with Alison Lester)
    (Singapore)

    September
    21 Success Skills for Secretaries and Support Staff
    (Singapore)

    October
    12 Successful Business Communication Skills
    (with Alison Lester)
    (Singapore)
    19 Energise Your E-mail Writing Skills
    (Singapore)
    25-26 Power Up Your Business Writing Skills
    (Singapore)

    December
    6 Success Skills for Secretaries and Support Staff
    (Singapore)
    7 Successful Business Communication Skills
    (with Alison Lester)
    (Singapore)
    13-14 Power Up Your Business Writing Skills
    (Singapore)

    My Singapore workshops are organised by
    LCI Executive Seminars
    . Please e-mail sam@lciseminars.com or call him at 63762018.

    *************************************

    Remember: Communication is like any other endeavour. The more we put into it, the more we'll get back!

    *************************************

    QUICK QUESTION

    Thanks to Terry at ABN AMRO Bank in Hong Kong for writing to me recently asking me how this
    e-mail could be improved:

    Conf call - Discuss DRAFT Presentation

    Following the email from Steven below, would like arrange a conf call to discuss the captioned.

    Date : Tomorrow, 27 July Friday
    Time : 18.00 HK / 17.00 JKT

    Grateful to have your reply on your availability and dial-in details will then be circulated.

    My comments:

    1. I'm not keen on abbreviations, so I think conference call could be written out in full.
    2. I think "The email from Steven below" would sound better as "Steven's email".
      No need to mention below!
    3. The 'captioned' is so old-fashioned, just like 'above' or 'above-mentioned'.
    4. Why do we need 'tomorrow' as well as the whole date?
    5. Put the day before the date - this is much more logical.
    6. If you start a sentence with 'Grateful' or 'Appreciate', it will never be grammatically correct. If you want something, say 'Please...'.
    7. "Dial-in details will then be circulated" is passive. We should use active voice today.

    Here's my amended e-mail:

    Conference call - Discuss draft presentation

    Following Steven's e-mail, I would like to arrange a conference call to discuss this.

    Date: Friday 27 July
    Time: 18.00 HK / 17.00 JKT

    Please let me know if this is convenient, and I will circulate dial-in details.

    *************************************

    DO YOU HAVE A BURNING QUESTION?

    If you have a question about business writing that you would like to ask me, please write to me at shirley@shirleytaylor.com with 'Quick Question' in the subject line.

    Quick Links...

    A-Z of Bloopers, Blunders, Common Errors and Clichés

    Shirley's workshops and seminars

    Shirley's articles on learning

    Shirley's photo gallery

    The communications guru - Ricky Lien

    The queen of creativity - Alison Lester

    The speech and language expert -
    Heather Hansen



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