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Shirley Says E-Newsletter Issue 42
July 2006

Dear Reader,

Who says they don't like birthdays? Well definitely not me! It's my birthday month and I love it. I'm having an easy month workwise this month so that I can celebrate a BIG birthday. Some special friends from UK, USA, Canada and China are joining me as I celebrate 'The Festival of Shirley' for a whole week! Hahaha!! May as well stretch it out, that's what I say!!

To everyone else who has a birthday (especially Rosehannah - see the article below) HAVE A GREAT DAY and a GREAT YEAR!

See you back here in August!

Shirley

In this issue
  • July is a Special Month!
  • Alison, Ricky & Shirley's Training Showcase
  • How can we overcome fear?
  • Video filming sponsor of ASSAP 2006
  • Happy Birthday to YOU!

  • Alison, Ricky & Shirley's Training Showcase

    HR and Training Directors are invited to a special Training Showcase with
    Alison Lester, Ricky Lien and ... yes, me! It's being held at the Meritus Mandarin Hotel, Singapore, on Tuesday 26 September 2006.

    As well as enjoying refreshments and breakfast snacks, Alison, Ricky and I will be taking the opportunity to introduce ourselves and our training programmes to you. The topics we will be presenting are:

    Tools for the Creativity Toolbox with Alison Lester
    Alison will highlight blunders that organisations often make when seeking to enhance employee creativity. She will describe simple, entertaining, successful approaches for improving the innovation environment at work.

    Personal Leadership with Ricky Lien
    Ricky will work with you to create your personal cohesive vision statement, which will make a significant difference in behaviour at work, as well as enhance your self-esteem and self-worth. He will help you to gain more clarity in your life, and calibrate your compass to your true North!

    A-Z of Bloopers with Shirley Taylor
    Shirley will take a fun look at some common errors being made in our writing today, and will show you how your writing skills can make a big difference to your corporate success. Come along and make sure you are using 21st Century writing instead of great-grandfather language!

    Are you an HR/Training Director or Manager with responsibility for engaging external trainers/ consultants in your organisation? If so, Alison, Ricky
    and I hope you will join us for this great morning of sharing and learning.

    Don't miss this complimentary Training Showcase with Alison, Ricky and Shirley. E-mail Shamee now at shamee@shirleytaylor.com, and include your name, title, company name and contact telephone number.


    How can we overcome fear?

    One of the questions Alison Lester was asked at ASSAP 2006 (the Asian Summit for Secretaries and Admin Professionals) was "How to overcome fear? Especially communicating with bosses or presenting in front of an audience? Words just canít come out from my mouth, my mind goes blank."

    Here are Alison's thoughts on this important topic:

    You are not alone in feeling this way! You are panicking, because being in front of people in a situation in which we fear how we will be judged makes us feel very threatened. When we feel threatened, our instincts for self-protection kick in and we feel that rush of adrenalin that is designed to help us fight or flee. You must find a way to remain calm. Donít let negative thoughts run away with you! There are many, many ways to deal with this, including positive imagine (imagine yourself succeeding at it!), deep breathing, disassociation, physical activity, mental focus, and lots of positive self-talk. Ask yourself a bit why you feel insecure, and tell yourself that you have what it takes to speak under pressure. Because you do. The words are there. Itís only the adrenalin thatís in the way.

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    Something else that might help to increase your confidence is by attending my workshop "Success Skills for Secretaries and Support Staff". This comprehensive one-day workshop shows you how to make your working life more productive, more rewarding and much more enjoyable. You will learn how to handle the pressures of your job with assertiveness, confidence and professionalism.

    Learn more about this exciting one-day workshop Success Skills for Secretaries and Support Staff. Contact Sam Loo for further details on 63762018 or
    e-mail sam@lciseminars.com


    Video filming sponsor of ASSAP 2006

    Have you seen the special 5 minute montage of the highlights from ASSAP 2006 yet?

    Many thanks to Huck Leong from Concept Box for being our official video filming sponsor for ASSAP 2006. What a great job he did on this montage.

    Concept Box is a Vertically Integrated Production House handling all the complexities of a successful presentation from pre-production, content development and scriptwriting to high end graphics and digital production. Concept Box provides creative and impactful videos and multimedia programming to the fast paced world of communications. Why not contact Concept Box for your corporate video filming requirements?


    Happy Birthday to YOU!

    Here I am in Bali recently with my good friend of 18 years, Rosehannah. It's been great spending some time with you recently in Singapore and Bali, Rosehannah. I love you loads and I hope our friendship continues growing deeper with each passing year.

    Happy Happy Birthday to you, my dear friend!


    July is a Special Month!

    Here I am with Sharon and Bee Wah from Aviva General Insurance, Singapore. It has been a great pleasuring working with Aviva recently, firstly on several runs of my two-day workshop "Power Up Your Business Writing Skills", and most recently on a workshop that we called "Hello... how do I sound?" This one was a specially-customised telephone skills workshop for Aviva's customer care staff. We had a lot of fun with it, and I was delighted when Bee Wah, Senior Manager, Claims, said to me:

    "The workshop exceeded my expectations. The feedback from the staff who attended the workshop is all positive. It provided useful tips on how to deal with difficult callers. The workshop was interactive and we now have a better understanding of the challenges our staff encounter. Thank you for the workshop which was tailored to meet our needs.
    It was a Saturday well spent."

    You're very welcome, Bee Wah.
    Working with Aviva is always a pleasure."

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    CHECK OUT THE OFFICIAL PHOTOS
    FROM ASSAP 2006

    Have you seen the fabulous photographs from ASSAP 2006 yet? You can see them by following this link. Count them ... there are over 500 photographs to look through!!!

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    SHIRLEY'S PUBLIC WORKSHOPS
    IN SINGAPORE

    After the big birthday celebration, I've several workshops coming up. All these workshops are organised by LCI Executive Seminars, so for registration details please contact Sam Loo on 63762018 or e-mail sam@lciseminars.com

    21 July
    10 November
    Success Skills for Secretaries and Support Staff

    23-24 August
    11-12 October
    23-24 November
    Power Up Your Business Writing Skills

    15 September
    Energise your E-mail Writing Skills

    20 September
    Boost Your Business Communication Skills ****************************************

    Remember: Communication is like any other endeavour. The more we put into it, the more we'll get back!

    Quick Links...

    A-Z of Bloopers, Blunders, Common Errors and Clichés

    Shirley's workshops and seminars

    Shirley's articles on learning

    An interview with Shirley

    Shirley's books

    Shirley's photo gallery

    The communications guru from down under - Ricky Lien



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