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Dear Reader
Forgive me for being a tad late with Shirley Says this
month. May was a busy month, both socially and
professionally. Thanks to Pacific Internet for inviting
me to conduct a two-day in-house workshop on
business writing skills for your staff. I shall look forward
to our repeat run later this year. Thanks also to Sam
from Learner's Choice for arranging another successful
public workshop.
June looks like being another busy month, with some
in-house workshops on
E-mail in Singapore, a trip
to Jakarta for some in-house and public workshops, plus
a public workshop in Singapore for JobsDB.
I'm also pleased to announce my new partnership - with
Partners
Conference and Event Management. I am looking
forward to your Forum on 19 June, and to conducting
public workshops with you in Thailand and Malaysia
later this year.
Enjoy your June, and please write to me at
news@shirleytaylor.com with your feedback on
Shirley Says or any special questions that you
would like me to answer.
Keep well and stay healthy!
Shirley
| Enhance your e-mail skills |
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More and more companies are enquiring about my
workshop 'Enhance your E-mail Skills'. I guess people
are realising that my TIP OF THE MONTH in June is very
true:
The Internet has made it possible for us to
communicate with people from all over the world. The
only way those people can form an opinion of us is
by looking at the way we write! Your credibility could
be ruined with one swift click of the 'send' button!
SO MAKE SURE YOU LEARN TO WRITE WELL!
E-mail has become an essential and fundamental part of
the way in which businesses work. We can now
communicate globally with customers, staff, suppliers
etc, 24 hours a day, 7 days a week. Because of the
apparent ease of sending an e-mail message, computer
systems have been flooded with an excessive volume of
information. This great avalanche of e-mail is also
causing its share of problems. When e-mail is used
effectively it can be very powerful indeed. But when it
is used ineffectively it can be costly, annoying and it
can also damage a person's, as well as a company's,
reputation.
I've come up with some simple rules that I've called
NETIQUETTE. In personal relationships the conventions
of behaviour are called etiquette. In e-mail we have
NETIQUETTE - a set of rules for e-mail that have
evolved from experience. If you want to enhance
YOUR e-mail skills please check them out TODAY!
Find out more about my in-house workshop
Enhance your E-mail Skills here, and let me
conduct this workshop for YOUR staff!
Read my NETIQUETTE Tips »
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| Happy Workshop Participants |
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Here are the participants from my recent Transform
your Business Writing Skills workshop celebrating the
end of the two-day programme organised by Learner's
Choice.
To see more photos from my recent training
programmes, please click on the link below.
Due to popular demand, Sam from Learner's Choice is
organising a special workshop in July
Business
Writing Skills for Executives and Managers. Why
not forward this
e-newsletter to YOUR boss and
suggest that he/she should attend?
Check out my Photo Gallery »
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| Quiz time |
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THIS MONTH'S QUIZ
Last month's quiz on appropriate tone in e-mail
messages was very popular, so I'm including a similar
quiz this month. E-mails are often typed and sent very
quickly, without paying much thought to appropriate
tone. Read this e-mail and consider how you
would feel if you were the recipient.
Then rewrite the e-mail in a more appropriate tone
that gives the message accurately but does not offend.
Read more articles on my Links to Learning »
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| And finally ... |
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TIP OF THE MONTH
Keep the content brief and straightforward.
Use simple words that everyone can understand.
Thanks to Mazni Abdul Rahman who submitted this
month's TIP OF THE MONTH. Mazni will be receiving a
copy of my book
Essential Communication Skills from my
publishers
Pearson Education.
If you would like to receive a FREE COPY of one of
my books, please send your tips to me at
news@shirleytaylor.com.
COME ON - put your brain into gear and your fingers to
keyboard TODAY!
I hope you've enjoyed this issue of Shirley
Says. If you have any ideas about what you
would like me to include in future issues,
please write to me at
news@shirleytaylor.com.
PS: You may reprint this e-newsletter or forward it to
your customers and colleagues. However please keep
this copyright and contact information intact:
Copyright Shirley Taylor 2003. Shirley Taylor
is author of several popular books on effective
communication and business writing. She lives in
Singapore and works as an international trainer, seminar
leader, professional writer and conference speaker.
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| Coming up SOON! |
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11 June
in Singapore
A half-day in-house workshop
"Enhance your E-mail Skills"
for A C Nielsen Research (S) Pte Ltd.
17 June
in Jakarta
A one-day public workshop
"Transform your Business Writing Skills"
organised by Sukses Bisnis Indonesia.
E-mail Raymond at
suksesbisnis@cbn.net.id.
19 June
in Singapore
I am looking forward to being MC at a special forum
presented by Ricky Lien and organised by
Partners
Conference and Event Management.
"Why training doesn't work ... what went wrong, and
what to do about it?"
For details contact Delphine at Partners on 6786 7363
or e-mail
Delphine Ang.
20 June
in Singapore
A one-day in-house workshop
"Enhance your E-mail Skills"
for Yokogawa Engineering Asia.
23-24 June
in Singapore
A two-day workshop
"Strengthen your Business Writing Skills"
For details please
call Serene Lam at
Jobs DB.com on
96693478 or e-mail
Serene Lam.
10 July
in Singapore
A one-day workshop
"Business Writing Skills for Executives and
Managers"
For details please
call Sam Loo at
Learner's Choice International on
62663180 or e-mail
Sam Loo.
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