Advance Praise for Model Business Letters, Emails and
Other Business Documents

I have been teaching Business English for about 14 years now and I recommend all your books to my students - Model Business Letters included. So far we have enjoyed good pass rates for the exams. Some students tell me they keep Model Business Letters handy in the office even after completing the course. The letters are relevant, simple to read and easy to understand, and that is the most effective form of communication!
- Teresa Long, Lecturer, Thames Business School, Singapore

Model Business Letters is essential reading for everyone in business today, a guide that not only tells you how to write well, but also gives hundreds of examples too. I'm sure the sixth edition will fly off bookstores shelves everywhere. Well done!
- Gordon Clark, Managing Director, Out of Obscurity, California, USA

It is not so much a book, as a really practical 'hands on' reference guide covering a comprehensive range of day to day issues which arise in business. A must in today's hectic business world and I would suggest very helpful to the smaller business in particular. Good luck with your new edition.
- Ian Gange, ACIB, Area Manager, HSBC, UK

Shirley, Your workshops on business writing skills are fabulous. You are a natural presenter, making difficult things simple and bringing everyone into your world of writing. I have never had so much fun learning how to write better business letters! With Model Business Letters you have done the same thing - it's an easy-to-read, comprehensive but clear guide that will be indispensable for businessmen and woman all over the world.
- Ricky Lien, Trainer, Mindset Media, Sydney, Australia

Model Business Letters has become the 'gold standard' for millions of people whose personal and professional success becomes increasingly dependent on effective business writing. With this new edition, Shirley has done it again - another fabulous book on business communication, which will become an invaluable reference for people all over the world.
- K C See, CEO, The Quest Group, Kuala Lumpur, Malaysia

Model Business Letters is one of the most popular books in our Training Library, and everyone who borrows it sends back a glowing report. It's an excellent reference book for anyone in business - whether self-employed or working as a manager, secretary, PA or administrator. Good luck with your 6th edition.
- Pamela Aitcheson, MIQPS, IQPS Training Library Manager, Institute of Qualified Private Secretaries, UK

For many years Shirley has provided sound advice and practical guidelines on how to strengthen communication skills in all her popular books and workshops. Here is another book that is right on target, and set to become the industry's benchmark for successful business writing.
- Alan Hill, Managing Director, Ward Hi-Tech Ltd, Sheffield, UK

In this 21st Century world of increasingly faceless communication, our writing is more important than ever. As we are often judged by the way we write, it makes sense to learn to write well. In Model Business Letters, Shirley has come up with a desk reference tool that provides all the help anyone needs, as well as models we can adapt as necessary. Another runaway international success, without doubt!
- Steven Seek, Managing Director, JobsDB.com, Singapore

Shirley has a unique ability to write in a straight forward, clear way that is easily understandable. No wonder her books are popular in countries all over the world. She does exactly the same thing in her training, with her friendly and participative approach that makes everyone feel like she's teaching them personally, one-to-one.
- Sam Loo, Manager, Learner's Choice International, Singapore

People who learn to write well are increasing their value to the company, helping to create and enhance the company's corporate image and playing a major part in its success. With so many executives and managers now composing their own correspondence, Model Business Letters contains essential guidance that will help people all over the world to upgrade their writing skills and thus help them to achieve these aims.
- Joy Chan, Executive Assistant to the Senior Vice President, HP Services, Asia Pacific, Singapore

The impact and efficiency of our staff has been greatly enhanced by Shirley's workshop 'Transform your Business Writing Skills'. With Model Business Letters, we have a comprehensive oracle for writing clear and persuasive business correspondence - it's a must-have for every desktop in the 21st Century.
- Sukvender Kaur, Training & Communication Officer, IOI Properties Berhad, Johor Bahru, Malaysia

I have been searching for a simple yet effective book that deals with writing business letters and I have finally found one. Model Business Letters has been an invaluable help to me and I have, in fact, recommended it to Japanese buinessmen who wish to improve their written correspondence. The layout is simple and easy to follow and the models are in clear, plain English. The book is even being used as a text for non-native speakers of English, and both teachers and student speak very highly of it. I certainly advise anyone who wants to write professional yet uncluttered business documents to buy this book.
- Michelle Sumura, Managing Director, "Let's Go Australia", Perth, Western Australia

If you're looking for 'enlightenment' on how to have a refreshing change to your business writing, just pick up one of Shirley's books or, better yet, attend her inspiring workshops! She will exorcise the 'dinosaur' style of writing out of you!
- Jacintha Shyamala Davis, Skills Co-ordinator, OPUS IT Services Pte Ltd, Singapore

We use Model Business Letters with our students frequently, and find it a very practical and well-presented book, with lots of useful sample documents. Our students find the book very helpful, as well as your monthly e-mail newsletters, which are so interesting and informative. I know the 6th edition of Model Business Letters will be even more valuable!
- Elaine Howard, (Top UK Secretary winner for 2000 and 2001), Kudos Training, Surrey, UK

Shirley's books, her training workshops, her website and her monthly e-newsletter all provide inspiration and valuable guidance on how to write well. She teaches us in a practical, fun and straight forward way how to ditch the boring, standard clichés and other stuffy formalities that have no place in modern 21st Century business writing. Good luck with Model Business Letters 6th edition - it's bound to be a runaway success!
- Ajitha Gunaratna, Freelance Trainer, Communication Skills, Sri Lanka

At ELS Language Centers in Malaysia we use many of Shirley's books to help teach business communication. Shirley has a special talent of giving explanations that are straight forward, simple and clear - this natural, friendly style is what makes her training workshops so successful too. The new edition of Model Business Letters is sure to be another great success.
- Chee Yin Fair, Centre Director, Johor Bahru branch, ELS Language Centres, Malaysia

Congratulations Shirley on your 6th edition of the Model Business Letters. Twenty years have gone by since you first joined our teaching staff. I am glad that you are reaching out to a wider audience. I pray that more people in business can be converted to follow your preaching - the Guru in Business Communication.
- Rose Yeo, Principal/Owner, SSTC Education Centre, Singapore

Booksellers tell me that while their shelves are full of books on business writing, it is Model Business Letters that sells and sells, so they never hesitate to stock it well. Not many other business writing books can claim to have sold over 350,000 copies to! I once had to write an important and urgent Press Release for the launch of a new book. Without fail, I found just what I needed in Model Business Letters and it did the job superbly. Well done Shirley.
- Leslie Lim Boon Hup, Regional Sales Manager, STP Distributors (Books), Singapore

Shirley, Congratulations on Model Business Letters - it is so inspiring, the bible of business communication. Everyone should always have one of your books on their desk.
- Delphine Ang, Business Development Manager, Partners Conference & Event Management Pte Ltd, Singapore

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