Shirley Taylor’s Essential Communication Skills

The Ultimate Guide to Successful Business Communications

ISBN 0582-43202-2 Published in 2000 Pearson Education Ltd

Essential Communication Skills is a comprehensive textbook and reference guide on the essentials of good communication skills. It explains the principles of effective communication, both written and oral, and provides solid advice and practical guidelines on how to strengthen communication skills and produce better business writing. Each self-contained unit contains all the theory, specimen documents, suggested layouts and explanations that develop skills and understanding. Users can choose an appropriate learning sequence according to their own requirements. A range of examination questions from a variety of examination boards is also provided.

Essential Communication Skills is ideal for self-study readers who wish to develop and improve their improve their business communication skills, students of short or modular business communication courses and students studying business, secretarial or professional examination courses leading to a wide range of examinations.

Special Feature

Top ten tips for better...

• Communication
• Listening
• Business Writing
• Letters
• CVs
• Interviews
• Interview Techniques
• Memos
• Netiquette
• Business Reports
• Circulars
• Sales Documents
• Notices and Advertisements
• Information Sheets
• News Releases
• Articles
• Forms
• Questionnaires

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