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Home > About Shirley: Shirley's Books > Model Business Letters

Model Business Letters, Emails
and Other Business Documents
6th edition

Model Business Letters is the best-selling guide containing all the fundamentals of modern business communication.

If you want your business to be a model of successful communication, let Model Business Letters be your essential desktop companion. Model Business Letters has established itself as the most effective guide you will ever find - truly the last word on modern business writing!

In business, communication counts. Clear and well-structured letters, e-mails, reports and other documents can achieve better results, with greater understanding, speed and accuracy. The words you use, and the way you present them, also send important signals about you and your business to your colleagues, customers and business partners. So it's important to make sure you learn to use your words well.

Model Business Letters is a practical and comprehensive guide that not only tells you how to do it, but also gives you easy to use examples that you can life straight off the page and adapt for your own use.

This book contains over 500 sample documents covering a wide range of business situations as well as practical advice on content, language, style and structure - giving you an indispensable framework for creating clear and effective business communications. Model Business Letters is the most effective guide you will ever find to help you put the key rules of good business writing into action. With this book you will learn:

  • how to present business documents clearly and effectively
  • how to structure your communications to enhance understanding
  • how to say what you want to say and achieve the desired results
  • how to make e-mail work for you
  • model examples for a wide range of business communication needs
  • 100 top tips for better business writing


For many years Shirley has provided sound advice and practical guidelines on how to strengthen communication skills in all her popular books and workshops. Model Business Letters, E-mails and Other Business Documents 6th edition is another book that is right on target, and set to become the industry's benchmark for successful business writing.

Alan Hill, Managing Director, Ward Hi-Tech Ltd, Sheffield, UK


Read more advance praise for
Model Business Letters, E-mails & Other Business Documents 6th edition.

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Model Business Letters, E-mails and Other Business Documents 6th edition
ISBN 0273-67524-9
Published in 2003
Financial Times Management,
UK
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