{"id":1676,"date":"2012-10-31T12:09:43","date_gmt":"2012-10-31T04:09:43","guid":{"rendered":"http:\/\/www.shirleytaylor.com\/blog\/?p=1676"},"modified":"2013-01-11T09:04:39","modified_gmt":"2013-01-11T01:04:39","slug":"7-ways-to-build-a-stellar-reputation","status":"publish","type":"post","link":"http:\/\/www.shirleytaylor.com\/blog\/7-ways-to-build-a-stellar-reputation\/","title":{"rendered":"7 Ways to Build a Stellar Reputation"},"content":{"rendered":"

\"\"<\/a>We are happy today to reproduce an article written by Alan Stevens<\/a>, speaker, author, media coach and Past President of the Global Speakers Federation<\/a>. In this article, Alan tells us how important it is to build and protect our reputation. <\/em><\/p>\n

Building a brilliant reputation isn't easy, but the benefits are immense. Your reputation is your biggest marketing asset, and will help you to win business in even the toughest times. Here are seven tips to help you become a company that everyone wants to work with:
\n\t <\/p>\n

1) Do the basics brilliantly<\/strong> You need to build on a solid foundation. Whatever business you are in, you need to to the simple things really well. People won't notice if you get them right, but if you get them wrong, they will complain bitterly.<\/p>\n

\n\t2) Do little things that others don't<\/strong> Small touches can make a huge difference. It's not about delivering expensive add-ons, it's about unexpected delights. It's not the chocolate on the pillow, it's the "welcome back' from the receptionist when you haven't stayed there for years.<\/p>\n

\t3) Make sure everyone delivers great service<\/strong> Everyone in your organisation is a reputation manager. It takes only one bad rude exchange or poor delivery to cause immense damage. Everyone needs to be trained, and given the responsibility, to offer exceptional service.<\/p>\n

\t4) Make it personal<\/strong> This works both ways. People love to be recognised and addressed by name, and they also like to see the "face of the company". Who is your Richard Branson?<\/p>\n

\t5) Fix mistakes quickly <\/strong>In every organisation, things go wrong. Everyone realises that. you need to take responsibility and fix things fast. Your reputation will be enhanced if people know that, should bad things sometimes happen, you will look after them.<\/p>\n

\t6) Talk to the media<\/strong> You don't need to over-promote, but you do need to be available for comment. If you're delivering exceptional service, your comments will be sought, and you must be prepared to give them.<\/p>\n

\t7) Have fun<\/strong> People love companies that inject humour into what they do. Aim to leave people with a smile, every time.<\/p>\n

\tThat'll do for starters. Get building!<\/p>\n","protected":false},"excerpt":{"rendered":"

We are happy today to reproduce an article written by Alan Stevens, speaker, author, media coach and Past President of the Global Speakers Federation. 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