Shirley Taylor



FREE FIVE-WEEK COURSE


Register for our e-news and you will receive 5 special reports in the Seven Steps to Success series.

» Newsletter archives


Home > Articles > Netiquette > Quiz

Netiquette - Quiz

Here is an e-mail that has been written quickly and in a tone that is far from courteous.

From grace.peng@global.co.cn
Date 25.10.03   15:29:45
To robinzhang@midway.co.cn
CC  
Subject Your Complaint

Your complaint about your fax machine that you bought from us last year has been past to me for my attn. Please be informed that your policy document shows that you only have a one year guarantee for these product and it ran out on 2nd Sept. So if you want it fixing you will have to pay for it.

Let me know what you want to do.


Rewrite the e-mail in a more appropriate tone.

» Click here to check the answers.


« back to Netiquette

↑ top

Home | About Shirley | Shirley's Books | Blog | E-Learning | Articles | A-Z of Bloopers | Success Boosters | Photo Gallery | Contact