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Netiquette - Quiz

Here is an e-mail that has been written quickly and in a tone that is far from courteous.

From	grace.peng@global.co.cn
Date	25.10.03 15:29:45
To	robinzhang@midway.co.cn
CC
Subject	Your Complaint
Your complaint about your fax machine that you bought from us last year has been past to me for my attn. Please be informed that your policy document shows that you only have a one year guarantee for these product and it ran out on 2nd Sept. So if you want it fixing you will have to pay for it. Let me know what you want to do.

Rewrite the e-mail in a more appropriate tone.

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