Netiquette - Answers

Dear Robin

Thank you for your recent message. I am sorry to hear about the problems you have experienced with this fax machine.

I have checked your policy document and it seems your one-year guarantee for this machine ended on 2 September. Unfortunately therefore you must pay for any repairs.

We will be pleased to repair the machine for you, and can promise immediate attention and reasonable rates.

Please give me a call soon on 2874722 to discuss this.

Grace Peng
Global Communications