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Touch Up Your Tone - Quiz

E-mails are often typed and sent very quickly, without paying much thought to appropriate tone. The following e-mail is from an Administration Executive in Accounts Department to the Manager of the Sales Department.

Read the e-mail and consider how you would feel if you were the recipient. Then rewrite the e-mail in a more appropriate tone.

From	sallyturner@rightway.com
Date	25:7:03 16:06:29
To	johnwong@rightway.com
CC
Subject	REMINDER!!!
John Appreciate if you would consider and bear in mind that I am no longer responsible for dealing with petty cash. Some of your staffs keep bringing their vouchers to me, but this responsibility has been taken over by Martin in Accounts, he is the one who should be contacted henceforth for all petty cash matters Your co-operation is appreciated in making sure all your staffs know about this. BRgs/Sally

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