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Dear Sirs,
We have received your letter dated 27th March 2003.
We are extremely distressed to learn that an error was made pertaining
to your esteemed order. Please be informed that the cause of your
complaint has been investigated and it actually appears that the error
occurred in our packing section and it was not discerned before this
order was despatched to your goodself.
Arrangements have been made for a repeat order to be despatched to you
immediately and this should leave our warehouse later today. It is our
sincere hope that you will have no cause for further complaint with this
replacement order.
Once again we offer our humblest apologies for the unnecessary
inconvenience that you have been caused in this instance.
Please find enclosed herewith a copy of our new catalogue for your
reference and perusal.
Kindly contact the undersigned if you require any further
clarifications.
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Very truly yours,
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Zachariah Creep & Partners
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