|
Dear Mr Tan
YOUR ORDER NUMBER TH 2457
Thank you for your letter of 27 April.
I am very sorry to hear about the mistake made with your order. I have
looked into this and found that the mistake happened in the packing
section. Unfortunately it was not discovered before the goods were sent
to you.
I have arranged for a repeat order to be sent to you today, and I hope
this meets your requirements.
Once again, please accept my apologies for the inconvenience caused.
I enclose a copy of our new catalogue and I hope you find it
interesting.
Please give me a call soon on 2358272 if you have any questions.
Yours sincerely
JAMES RICHARDSON
Sales Manager
Enc
|
